Customer Service

Phone: 877-331-7008

Below you'll find answers to many common questions under the following categories:

  • Privacy & Security
  • Ordering
  • Payment
  • Returns/Refunds/Cancellations/Consultations
  • Warranties

Privacy & Security

We respect your privacy. All information submitted to Rainwater Equipment is considered confidential and is treated as such. Our site uses the latest encryption technology to protect your sensitive information.


Orders may be placed by calling customer support at 877-331-7008 for assistance. You may also contact us via email at


PAYMENT: A 50% deposit is required to place orders for large capacity, Pioneer Tanks. The remaining 50% is due before the date the equipment is to be delivered. Wire transfer or direct deposit into Rainwater Equipment's account at a local EECU bank is a also a payment option. Call 877-331-7008 for details. All inquiries regarding payment options should be sent to


We accept returns on all products within 30 days of the original shipping date from our warehouse, on new, unused products. A 15% cancellation, restocking, handling fee (25% for Grundfos pumps) covers the cost of credit card processing fees, PayPal fees, wire transfer fees, time spent advising customers over the phone (our time/expertise is valuable just like yours), handling customer purchase orders with manufacturers, other related paperwork, as well as related phone calls and emails, will apply, and the buyer pays the return shipping costs. In some cases, depending on the product, when the consultation is 30 minutes or less, a $50 consultation fee will apply, rather than 15% of the order total. This fee will also apply in situations where the order is cancelled, and the product has not shipped yet due to the same reasons listed above. Once again, our time and expertise spent advising you is valuable. If the product you are returning is a special order item that we do not stock at our location, the restocking fee may vary depending on manufacturer. Refunds are sent via check to the buyer within 45 days of receiving the returned item. If you have an account with us, the refund will be posted to your account, or a check will be mailed upon request.


Our Mission and What We Do Not Do

Please understand that Rainwater Equipment is a North American equipment supply company. We supply water tanks, pumps, filters, and other equipment for rainwater, well water, fire suppression, and other water applications. We are NOT a Design/Build/Install company. We supply quality products for water applications to consumers in a timely manner. That’s our core mission. We receive hundreds of email/phone questions each day and simply do not have the bandwidth to support the volume of inquiries. We attempt to update our video library on Youtube and content on our websites as often as possible to support DIY projects, but please be advised that if you purchase equipment from us, do so with the understanding that we simply cannot support every customer by answering the long list of questions that arrive each day via email and by phone while also fulfilling our core mission. In rare exceptions, 30 minute phone consultations may be scheduled at a rate of $100 per 1/2 hour. Please email, or call 877-331-7008 to schedule a 30 minute phone or Facetime consultation, and we will send you a link that you may use to pay by credit card prior to the consultation. Please be advised that if you email or text us with questions that fall under the category of post purchase support, we will email you a link back to this page explaining our process and policy for receiving this type of above and beyond support. *Note that there are no guarantees that our over the phone support will resolve your issue, and you will still be responsible for the $100 per 1/2 hour fee (or fees) regardless of the outcome of the consultation.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register for an account on our site, place an order, subscribe to our newsletter, fill out an online form, or use our Live Chat feature.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:


      To improve our website in order to better serve you.

      To allow us to better service you in responding to your customer service requests.

      To quickly process your transactions.

      To ask for ratings and reviews of services or products

      To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

      Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser: 

If you disable cookies, some of the site's features that make your site experience more efficient and some of our services will not function properly and will be disabled. It will turn off some of the features.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.


We have implemented the following:

      Demographics and Interests Reporting


We, along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.


Users will be notified of any privacy policy changes:

      On our Privacy Policy Page

Users are able to change their personal information:

      By emailing us

      By calling us

      By logging in to their account


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13. 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM, we agree to the following:


If at any time you would like to unsubscribe from receiving future emails, you can email us at,

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

200 Chuckwagon Trail

Willow Park, TX 76087