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Customer Service

Phone: 817-246-4567
Email: jim@rainwaterequipment.com

Below you'll find answers to many common questions under the following categories:

  • Privacy & Security
  • Ordering
  • Payment
  • Warranties

Privacy & Security

We respect your privacy. All information submitted to Rainwater Equipment LLC. is considered confidential and is treated as such. Our site uses the latest encryption technology to protect your sensitive information.

Ordering

Orders may be placed by calling customer support at 817-246-4567 for assistance. You may also contact us via email at jim@rainwaterequipment.com

Payment

PAYMENT: A 50% deposit is required to place orders for large capacity, Aquamate and Pioneer Tanks. The remaining 50% is due before the date the equipment is to be delivered. Wire transfer or direct deposit into Rainwater Equipment LLC's account at a local EECU bank is a also a payment option. Call 817-246-4567 for details. All inquiries regarding payment options should be sent to jim@rainwaterequipment.com.

Returns/Replacements/Cancellations: 

We accept returns on all products within 30 days of the original shipping date from our warehouse, on new, unused product. A 15% restocking or handling fee (25% for Grundfos pumps) covers the cost of credit card processing fees, wire transfer fees, time spent handling customer purchase orders with manufacturers, other related paperwork, as well as related phone calls and emails, may apply, and the buyer pays the return shipping costs. This fee may also apply in situations where the order is cancelled, and the product has not shipped yet due to the same reasons listed above. If the product you are returning is a special order item that we do not stock at our location, the restocking fee may vary depending on manufacturer. Refunds are sent via check to the buyer within 45 days of receiving the returned item. If you have an account with us, the refund will be posted to your account, or a check will be mailed upon request. 

Rainwater System Design

Rainwater Equipment LLC is a product supply company. Our goal is to provide our customers with the best water tanks at competitive prices, while offering excellent service. At Rainwater Equipment LLC, we do not offer rainwater system design services. However, we may refer you to a rainwater system design expert upon request. Having spent years in the rainwater harvesting industry, we have developed relationships with many experienced rainwater system designers. If you simply desire to have a phone consultation about your rainwater system, we can refer you to an expert who will assist you at a pre-agreed upon rate. Or if you're looking for a professionally drafted rainwater system design, we can refer you to a qualified design professional to assist you. Again, pre-agreed upon rates will be provided in advance. 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register for an account on our site, place an order, subscribe to our newsletter, fill out an online form, or use our Live Chat feature.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:

 

      To improve our website in order to better serve you.

      To allow us to better service you in responding to your customer service requests.

      To quickly process your transactions.

      To ask for ratings and reviews of services or products

      To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:

      Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser: 

If you disable cookies, some of the site's features that make your site experience more efficient and some of our services will not function properly and will be disabled. It will turn off some of the features.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

We have implemented the following:

      Demographics and Interests Reporting

 

We, along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

 

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

 

Users will be notified of any privacy policy changes:

      On our Privacy Policy Page

Users are able to change their personal information:

      By emailing us

      By calling us

      By logging in to their account

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13. 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM, we agree to the following:

 

If at any time you would like to unsubscribe from receiving future emails, you can email us at jim@rainwaterequipment.com,

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.rainwaterequipment.com

200 Chuckwagon Trail

Willow Park, TX 76087

jim@rainwaterequipment.com

817-246-4567